banhworks.
HOW WE WORK

Start small.
Prove it on real cases.

Every engagement starts with one workflow and a pilot measured against your own examples. If it doesn't save meaningful time, we'll tell you.

  1. 01 / REVIEWWorkflow reviewWe look at how the process works today.
  2. 02 / PILOTSmall pilotWe build against real examples from your operation.
  3. 03 / MEASUREMeasure itWe compare its decisions with your team’s.
  4. 04 / PRODUCTIONMove it into productionIf it saves meaningful time, it goes live.

The pilot,
step by step.

  1. 01 / REVIEW

    Workflow review

    We sit with the people who do the work. We write down the questions they ask, the policy they apply, where cases come from, and where they go next.

    FROM YOU
    • A walkthrough of the process
    • A sample of past cases
    • Your written policy, if there is one
    YOU GET
    • A plain assessment of whether it can be automated safely and economically
    • What we would automate, and what we would leave with people
  2. 02 / PILOT

    Small pilot

    We build the workflow against your historical cases. It runs alongside your team without acting on anything, so nothing changes for your customers while we learn.

    FROM YOU
    • Past cases with the decision your team made
    • Someone who can answer policy questions
    YOU GET
    • A working workflow that runs on your own cases
  3. 03 / MEASURE

    Measure it

    We run it on cases it hasn’t seen and compare the results with what your team decided. You choose the confidence threshold, and you see exactly what it would resolve and what it would send to people.

    FROM YOU
    • Time to review the results with us
    • Your call on the threshold
    YOU GET
    • A results report in plain numbers
    • A recommendation: go to production, adjust, or stop
  4. 04 / PRODUCTION

    Move it into production

    We connect it to your existing systems and run it for you. If the pilot doesn’t show a meaningful saving, we stop there and tell you why.

    FROM YOU
    • Access to the systems it reads from and writes to
    YOU GET
    • The workflow live inside your process
    • Ongoing reviews and adjustments

Measured on
your own cases.

Before anything goes live, you see how the workflow would have handled cases your team already decided.

Agreement
How often it reaches the same decision your team did.
Resolved automatically
The share of cases confident enough to pass your threshold.
Sent to your team
Everything else, with the answers attached.
pilot resultswarranty_triage
AGREES WITH YOUR TEAM94%
CASES EVALUATED500
Resolved automatically68%
Sent to your team32%
THRESHOLD

confidence ≥ 0.90

RECOMMENDATION

GO_TO_PRODUCTION

We don't replace
your systems.

Banh Works adds a decision layer inside the process you already run. Your systems stay where they are.

  1. 01 / FIND

    We identify one repetitive, judgment-heavy process.

  2. 02 / BUILD

    We connect to the information your team already uses.

  3. 03 / DECIDE

    Banh turns that context into structured decisions.

  4. 04 / INTEGRATE

    The result goes back into your existing application or workflow.

YOUR EXISTING SYSTEMS
  • Email
  • CRM
  • Support
  • ERP
  • Forms
  • Database
BANH WORKS
  1. Context
  2. AI judgment
  3. Business rules
BACK INTO YOUR WORKFLOW
  • APPROVE
  • ROUTE
  • ESCALATE
  • REQUEST_INFO
  • MANUAL_REVIEW

What you get
once it's live.

A decision layer that we build, run, and keep improving with you. Every decision is recorded, so you can always see why a case went where it did.

decision recordclaim #4172
WORKFLOW
warranty_triage · v4
RECEIVED
2026-09-29 14:02
ELIGIBLE
yes · 0.94
CAUSE
manufacturing · 0.91
RULE
eligible ≥ 0.90 and cause = manufacturing
OUTCOME
APPROVE_REPLACEMENT
WORKFLOW

Your rules, written down

The questions, thresholds, and outcomes are explicit and versioned. Every change is deliberate and can be rolled back.

INTEGRATION

Connected to your systems

Cases come in from the tools you already use, and results go back to where your team works.

OPERATION

We run it

Hosting, monitoring, and updates are handled by us. There is nothing for your team to install or maintain.

RECORD

Every decision on file

Each case is stored with its answers, confidence, the rule that applied, and the outcome, so any decision can be inspected later.

HUMAN REVIEW

A path for uncertain cases

Cases below your threshold go to your team with the answers and confidence attached, so they start ahead.

REVIEWS

Regular check-ins

We review results with you and adjust questions and thresholds as your process and policy change.

Where we
draw the line.

PLATFORMS

We don’t replace your ERP, CRM, help desk, or warranty platform. We work inside them.

UNCERTAINTY

We don’t automate cases the workflow isn’t confident about. Those stay with your team.

SCOPE

We don’t start with a transformation project. One workflow first, then the next if it works.

Examples are illustrative. Your pilot's cases, thresholds, and results depend on your workflow.

Start with one workflow.

Tell us what your team reviews by hand. We'll tell you whether it's a good first pilot.

Discuss a workflow